Frequently Asked Questions

We understand that families have a lot of questions during this process. We have created the following FAQs to help address the most common questions we receive.

Should I make an appointment to discuss my memorial needs?

An appointment is not required, but we do recommend them so that you don’t have to wait if other families arrive before you.

My schedule doesn’t allow me to stop by during your regular business hours. How can I get an appointment?

Although our regular hours are Monday through Friday from 9AM to 5PM and Saturdays from 9AM to 1PM, we will do our best to accommodate your schedule and set up an appointment in the evening or on a Sunday. Please reach out to us by phone or use our contact form to schedule an appointment.

Should I bring the cemetery deed/title with me?

While helpful, it is not needed. We can obtain the information that we need for your memorial from the cemetery.

After I purchase my memorial, who contacts the cemetery?

We take care of everything, including ordering and paying for the foundation. Naturally, we also determine if there are any special requirements for installing your memorial.

Can I see a preview of what my memorial will look like before you install it at the cemetery?

Prior to producing a memorial, we make a drawing for your approval. In this way you see your precise design choice and lettering on paper prior to any engraving being completed. This is your opportunity to verify the information, look at your design layout, and make any changes, if necessary.

Do you complete lettering work and install monuments in the winter?

Even though we do not install monuments or engrave at the cemetery in the winter months, we suggest you still visit our showroom to see what we have to offer. We are open all winter long and can still proceed through the process of preparing your order to be completed / installed in the early spring.